Business communications integration is key
Over the past two years, the COVID-19 pandemic has severely affected not only the ability of companies to engage in innovation and new initiatives, but also the work practices of a large portion of their workforce.
Subsequent shutdowns have forced many businesses to staff remotely and be able to provide employees with the technology and human support they need to perform at their best during these incredibly difficult times.
During 2020 and 2021, a compelling need has emerged, seeing employee collaboration and innovation remain at the heart of business needs, while at the same time, the company’s workforce – having had to work at distance for long periods in the past two years – now want more flexibility in terms of their work environment and the times they work.
Gartner research found that 71% of HR leaders are increasingly focused on employee collaboration in 2021. This is likely to be a major initiative in the coming year.
Adding to these concerns, 2020 and 2021 have brought a massive and growing skills crisis, which has been dubbed “The Great Resignation”.
The past two years have seen employees leave their jobs in droves; the Harvard Business Review reveals that four million Americans quit their jobs in July 2021 alone – a trend reflected in statistics across the UK and Europe, and unlikely to bypass the African market.
Many factors contribute to this massive loss of skilled employees from the labor market, but chief among them is the lack of employer support and inflexibility with regard to their working conditions.
Namely, more employees than ever before want the right to choose when and where they work, how they work, and more support from employers for the tools and technology to make their work experience as good as they can be. collaborative as possible with management.
The hybrid work environment
All of this has given rise to what has been called the “hybrid work environment” model. At the surface level, it’s a combination of remote and desktop work, which allows most employees to better collaborate with management on the environment that complements their work styles and helps them better meet key performance indicators (KPIs).
In many cases, it can be beneficial to adopt the hybrid work environment model – businesses can save on office space costs (or even rent that space they own), labor Work is more agile and easier to deploy as needed, and it complements the personality types of employees on a larger scale, allowing them to thrive in less constraining environments.
That said, the hybrid work environment model is not a simple transition and requires investment and, in many cases, requires companies to completely deviate from traditional work practices.
One of the main ones is the need for connectivity and communication platforms that complement digital and remote work.
Processes, technologies and business solutions must be in place to ensure productivity in an agile and digital environment.
To that end, many companies may consider Cloud Voice a cost-effective and reliable solution to complement a hybrid work environment.
At its core, Cloud Voice is designed not only to foster diversity and inclusion in the workforce, but also to move away from commercial hardware and installation requirements.
An absolute must in the new era where office work is becoming less of a priority and in some cases completely obsolete.
Cloud Voice brings together a company’s voice, video conferencing and messaging tools in a single portal that is flexible and adaptable to the needs of each company.
“Cloud-based unified communications platforms offer significant cost advantages to enterprises, especially in Africa,” said Dennis Kahindi, CEO of Liquid Intelligent Technologies Uganda.
“Compared to the high costs of traditional phone systems, service providers, and contract lengths, Cloud Voice is monthly, has a clear cost breakdown, and doesn’t require large infrastructure investments.”
A new way of working
As businesses move forward in 2022, the hybrid work environment has already replaced many traditional work practices.
UCaaS platforms have already done away with costly hardware and long-term contracts and could very well mean the end of in-house service delivery.
Above all, he places a high priority on the needs of employees, promoting an agile and remote environment in which management meets the needs of its workforce in terms of equipment, skills and satisfaction.