“Every company” must pay more attention to worker happiness, says expert
“Every business” should have employee happiness as one of its key performance indicators (KPIs), according to an expert.
Nic Marks, a wellness science scholar, says a disgruntled team of workers is likely to fall apart, even if it pays off.
The conversation about employee happiness and well-being changed dramatically during the pandemic, due to the sudden shift to remote working arrangements.
Meanwhile, many companies will be looking to make their staff feel safe and happy when they return to the workplace in the weeks and months to come.
Nic Recount At work the pandemic “accelerated” something that was already happening.
He said: “There was already a lot of talk about employee well-being, but it was a bit more lip service and academic.
“We all had to adapt last year – it all went up in the air.
“We had to be really creative and adaptive in the way we did this. It is somehow impossible to think that it can go back to exactly how it was before. “
Happiness at work
Happiness at work can be a complex issue – it can cover a wide range of situations, from a sense of accomplishment or just getting along with other workers.
Nic said: “It covers a wide range of emotions – from calm emotions like peace, serenity and contentment, to joy, excitement, awe and wonder.”
He said that a disgruntled team can be profitable, but dissatisfaction is a risk because the team is likely to fall apart.
Typically, KPIs typically revolve around performance in a job – in a sales job, for example, a key KPI might be the number of sales a worker actually makes.
Nic, however, believes that every business should also have a “key performance indicator of happiness”.
He explained, “You have to know how your team is feeling. This is important business information.
“People always say ‘our people are our most important assets’. Well, find out what they are feeling! Otherwise, you don’t know what your assets are used for.
He suggested that many companies currently do not have a good “measure of people”.
The “churn” (ie employees leaving the organization) is a regularly used indicator, but it is a “lagging” indicator – an indicator that often takes months or years to show a trend. .
Nic suggests that happiness, on the other hand, is “right now” and can predict people’s future behavior – including whether they are inclined to stay or leave the company.
A key question that many employees and employers may ask themselves is how exactly to measure a worker’s level of happiness.
Nic’s own business, Friday Pulse, created a test that focuses on five different categories: Connect, Be Fair, Empower, Challenge, and Inspire.
Nic said boredom, in particular, can be the biggest cause of fun at work, so staff need a challenge.
However, he suggested that the trick isn’t to “over-challenge” people either.
Friday Pulse’s “happiness at work” test is available to try online.