PTA Releases Revised Quality of Service Regulations for Fixed Broadband Services
ISLAMABAD: The Pakistan Telecommunications Authority (PTA) has reviewed the existing Broadband Quality of Service Regulations 2014 and issued revised Fixed Broadband Regulations after due consultation with all stakeholders.
The Regulations are known as the “Fixed Broadband Quality of Service (QoS) Regulations, 2022”.
These regulations have been updated to take into account existing and emerging fixed broadband technologies, including xDSL (digital subscriber line), cable broadband (DOCSIS 3.x), fixed wireless, fiber to the home ( FTTH)/GPON, satellite broadband, etc., said a press release posted here on Tuesday.
The aim is to better gauge the services agreed by service providers with end users.
The regulations included aspects such as: fixed broadband internet speeds for download data rate must be at least 4 Mbps (instead of 256 kbps) and 2 Mbps for upload. 80% of advertised download speeds must be available to end users at all times.
In addition, the PTA will not only conduct quality of service surveys and test the quality of services provided to consumers, but will also implement and execute the recurring National Broadband Measurement (NBM) program.
For this purpose, pre-configured devices must be placed with
group of volunteers and online performance should be measured all the time. The results are available on dedicated servers placed in places designated by decision of the Authority.
These tests can be carried out either by authorized agents of the PTA or through a designated agency engaged for this purpose.
Based on technological advances in fixed broadband networks, more stringent thresholds have been set for existing Key Performance Indicators (KPIs) (e.g. latency, packet loss, jitter, etc.).
Additionally, a new set of KPIs have been introduced, including Voice over IP (VoIP) services, webpage load time, and bandwidth utilization.
Particular emphasis was placed on the implementation of the concept of “net neutrality”. Broadband Service Providers (BSPs) must treat all internet communications equally and are prohibited from slowing down or throttling internet speeds in order to delay/block apps, websites or other content on the internet .
Network providers carry all services equally, regardless of their type. PTA is committed to providing consumers with high-quality services and promoting rapid technological advancements in the country.