RFID problem – faulty technology or drivers to blame?
YOUR SAYS | “There shouldn’t be a monopoly for RFID, don’t force everyone to use it.”
RFID: Plus must find a solution to congestion at toll booths
OCT: The Radio Frequency Identification (RFID) technology system sensor and RFID tag must be perfectly aligned and positioned for the system to work. The RFID tag installer has no idea if the tag is in the right place for detection.
The main problem could be the misalignment of the tag and reader. In order to resolve this misalignment, the toll lane must have multiple sensors to cover the detection area.
Currently there is only one sensor per lane. This is the major problem. More sensors mean more costs that they don’t want to invest in. It has therefore become a half-baked solution that is doomed to failure when implemented.
Also, Malaysia Bhd and Touch ‘n Go Sdn Bhd (TnG) forgot to stress test the system to iron out all these implementation issues. They thought they had a perfect solution thanks to limited testing. In reality, it is a faulty system at birth.
Real Keluarga Malaysia: My personal experience with RFID after a month of installation leaves a lot to be desired. So far I have only traveled Klang Valley with the tag and I would say the failure rate for me (passing the RFID gate) is four times out of 10.
For some reason, Plus wants everyone to use RFID. However, with this failure rate, I can imagine the horror that all motorists on Plus roads must go through whenever there is a high volume of traffic.
Plus, we pay tolls for the privilege of well-maintained roads and the convenience of smooth travel. We don’t pay to be stuck in a toll booth caused by your incompetence and incompetence, or perhaps according to some, inferior technology.
Get your house, or in this case technology, in order before dictating what we should or shouldn’t use.
Occasional user: RFID has good potential but its implementation needs to be improved. Staff should be available for at least the first week of implementation to assist toll users with any issues.
I myself had installed two RFID tags on my car. One worked well while the other had detection issues, which are still unresolved after two weeks of contacting their care line.
There should be testing centers for self-installed users so that they don’t need to test it live at the toll itself.
Xiao Zhu: @Casualuser, self-adjusting RFID is a risk because we don’t have a scanner to detect a good area to stick it.
I affixed the tag as instructed, but out of six times at the MEX Putrajaya toll, I had to backtrack five times and use the Smart Tag lane. Never encountered this problem with Smart Tag.
It may be a toll scanner problem.
Flycatcher 666: I had my RFID repaired twice by their authorized dealer and both times it could not be used. Every time I pass the RFID toll, I will be blocked.
Some continental cars may have too much interference which disturbs its frequency. Unless RFID solves this problem, the toll will continue to be blocked.
Oscar Kilo: Experience has shown that RFID is simply too unreliable. The failure rate is too high. After years of testing and “pioneering”, why are we still using this unreliable system?
A better system is a combination of SmartTag and PayDirect. Much like what has been implemented in the Klang Valley open toll highways for several years. That works. All you have to do is program it to work on closed toll roads such as Plus.
Purple Occa 8200: Basically, the toll companies are incompetent, the systems introduced are substandard, not tested properly and implemented in a rush.
With inferior systems, they focus on earning money and reduce manpower further, leading to staff shortages and chaotic situations when the system fails.
The worst part is that they don’t bother or take their time to resolve the situation.
Anonymous_3f4b: Yes, they only know how to collect toll revenue and charge card value instead of the foresight to implement and resolve issues in the field that can and will arise from new technological innovation. By the way, the technology is nothing new but a copy of other more established operating systems.
They will only react when problems arise and try to put out the fire, but fail to get past the larger, more complex issues that cause public anger and discontent.
Fair Malay: “I contacted them (Plus and TnG) after receiving complaints, and asked them to explain to the public and offer a solution (to the problem) arising from the implementation of RFID,” the minister said. of Public Works, Fadillah Yusof.
The minister should sit down with them and find a solution. You and your ministry must take the lead. You need to figure out if this RFID thing is a sleight of hand or what kind of study was done before RFID was implemented?
If there had been, how come it happened when it was just implemented? You cannot and should not simply ask the source of the problem to take care of it.
Karnac: @Fair Malaysian it’s actually funny how the minister absolves himself and his ministry of any wrongdoing or involvement in this RFID debacle. Frankly, Plus is a subsidiary of the UEM government-linked company.
These are, along with TnG, ostensibly private companies, although one has a national mandate. It is strange that a concessionaire is not accountable to the ministry in one form or another, and if they are, then it is strange that the minister has chosen to distance himself from these matters.
Seal the deal: RFID technology poses many problems on the reading/scanning distance. Everything from car speed to atmospheric conditions affects detection distance.
Even door entry systems don’t work well all the time. When your attempts fail at the barrier, it takes time for a staff member to help you.
BluePanther4725: Maintain TnG, Smart Tag and cash at toll booths. There should be no monopoly for RFID and don’t force everyone to use it.
People should have the choice of which payment system they prefer. The monopoly of a single payment system is tantamount to corruption.
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